Customer Support
AYDOV GEMS CO., LTD. (บริษัท อายดอฟ เจมส์ จำกัด) • Bangkok, Thailand
Operating Company & Support Provider
Customer support for all gemstone sourcing inquiries, commercial invoices, card payments, and international deliveries is provided directly by:
AYDOV GEMS CO., LTD. (บริษัท อายดอฟ เจมส์ จำกัด)
Tax ID / Company Registration: 0105567196317
Registered Office: 314-314/1-4 TSR Silom Building, 5th Floor, Room 5B, Silom Road, Suriyawong, Bang Rak, Bangkok 10500, Thailand
Support Email: [email protected]
Telephone / WhatsApp: +66 96 989 3980
For active sourcing requests, stone photos/videos, and real-time transaction updates:
Message on WhatsAppFor formal invoices, laboratory reports, payment confirmations, and return authorizations:
[email protected]How Our Support Team Can Assist You
You may contact our support team regarding any of the following matters:
Information to Include in Your Support Request
To help us assist you as efficiently as possible, please include the following details in your message whenever applicable:
- Full Name and company or atelier name;
- Invoice Number (e.g. INV-XXXX) or order reference;
- Payment Reference or Stripe transaction ID;
- Gemstone Description (variety, carat weight, or lab report number);
- FedEx Tracking Number (if the order has been dispatched);
- A concise description of your question, inquiry, or issue.